Key Information for Staff - August 2026 (please note this page will update regularly)

GCSE Results Collection

Students will be collecting their results from 9am on Thursday 20th August from the Telfer Cafe (the Maths block is currently out of action).

Picking up your new device:

Please collect a laptop from the IT team, either between 8:00am and 10:00am on results days or from the IT office in the Grange outside of these times. You will be asked to type a new password and log in to your new device on site.

Logging in remotely:

If you used the Trust VPN to access Civica before then your password will now be the same as that. If you haven't please phone Dawn on 01395 255693 and she will ask you to verify some personal information from Bromcom and then set you a new password.

Live FAQ

I can't log in to my account	Please contact Dawn in IT (see number above)
I can't access my apps	The My Apps page has been temporarily disabled; this will be refreshed once the appropriate links are working. CPOMS remains available using old email address for now.
I can't print from my device	There are ongoing updates to printing services, please contact Dawn in IT for updates as needed

Staff Updates

Staff updates will be forwarded to all staff email addresses as soon as the 'group emails' (such as 'All Staff' emails) are working again.

Thank you for your patience as we manage this important change.

 

Key Applications Update:

Below is an overview of some key systems, confirming which email address staff should now use and outlining the next steps for each. Also included additional information covering email signatures, email groups, Microsoft Teams, and Canva.

Please note the table below will be updated when things develop.

Application	Email address / SSO	Next steps / notes
Bromcom	SSO - Completed	No further action required.
ClassCharts	Use your @exmouthcollege.org email; select “Forgot password” and create a new one.	Pending SSO setup.
CPOMS	@exmouthcollege.devon.sch.uk	Pending new email address to be added -  CPOMS are going to update emails.
Egress / KnowBe4	N/A	Support case with KnowBe4.
Canva	Not available	Support case submitted.
Email signatures	Completed	Staff to use the template in the All Staff Team area. General - Shared - ECC Email Signature
Staff group emails	@exmouthcollege.org	Pending Sync Tool setup to create groups.
Teams membership	N/A	Most staff are in the same MS Teams groups as pre-migration. Please contact IT if you are missing any, or contact the department owner who can also add you.
My Apps Portal	N/A	Pending setup.